The Perspective
“What are some of the major trends you are currently seeing in the Financial Services sector?”, “How can technology change the way we work?”, “What was your biggest professional mistake?” In ‘The Perspective’ podcast, we'll be chatting with leaders and professionals in the Salesforce Eco-System, as well as the wider business and technology world. We'll discuss topics around current trends in their industries, what the future may hold for technology moving forward, the impact of digital transformation, and what makes them, as individuals, tick. We will be uncovering tangible business insights, investigating how to drive digital change, discussing how to optimise business processes, and much more. The Perspective is hosted by Colm Barry from Pexlify, a Salesforce Platinum Partner based in Dublin, Ireland.
The Perspective
Episode 7: How to get more value from your Salesforce Managed Support Services with Enda Mullaney (Pexlify)
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Colm Barry
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Season 1
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Episode 7
Hi Everyone and welcome to another episode of the Perspective Podcast. In this episode, Colm Barry is delighted to be joined by Enda Mullaney. Enda is a Head of Support Services at Pexlify
In this conversation, Colm and Enda discuss why companies use Manage Support Services for their Salesforce Org and how a partner can help them extract more value from their Salesforce investment.
They touch on topics including the talent shortage when it comes to Salesforce professionals, key activities in a Salesforce Managed Services offering, understanding SLAs, the importance of security and compliance and much more.
We hope you enjoy the listen!